Challenge
Challenges related to high volumes of customer inquiries and the need for efficient customer support.
Approach
Implemented an AI-powered chatbot capable of handling customer inquiries and providing instant responses. Trained the chatbot using NLP techniques to understand and respond to customer queries accurately. Integrated the chatbot into various customer touchpoints, including the website and mobile app.
Results
Achieved a 40% reduction in customer response time, resulting in increased customer satisfaction. Freed up human resources to focus on more complex customer issues, enhancing overall productivity. Improved customer engagement and loyalty due to the chatbot’s efficiency and round-the-clock availability.
Choosing UMENIT was one of the right decisions we made. They not only fixed our tech issues but also helped us save time and money.